FAQs

How do I obtain my ID Card?

ID cards are usually available 5-7 business days after your eligibility is confirmed.

Go to www.aetnastudenthealth.com
Go to the Purple Get Started block, select "University of Pikeville", then click view your school.
On the UPike page, select "Get your ID card"
Complete the form with your UPike Student ID and Date of Birth

How do I set up my account at Aetna Student Health?

To set up your account:

Go to www.aetnastudenthealth.com
On the top right of the website, click on the link for "Aetna Member Website."
Click on the blue "Register or login" button
You must obtain your ID card. Your member number beginning with "W" will be required to register.

How do I find a Preferred Provider or Participating Pharmacy?

To find a preferred provider:

Go to www.aetnastudenthealth.com
Select University of Pikeville in the purple "Get Started" block, then click view your school.
On the UPike page, select "Find a doctor, hospital, or pharmacy".
Click on "Go to Provider Search".
Click on "Login to Secure Site" if you have already set up your account, or "Register Now" to create your account.
You will then be able to search for Providers.

How do I find more details about the student plan not covered under the Summary of Benefits?

Follow these steps:

Go to www.aetnastudenthealth.com
Select University of Pikeville in the purple "Get Started" block, then click view your school.
On the UPike page, select "View your insurance plan details".
Scroll to the bottom of the page for "Plan Documents and Benefits".

Does my plan include Dental and/or Vision Benefits?

No, the University of Pikeville Student Insurance plan does not include vision or dental insurance. Aetna Student Health offers voluntary individual dental and visions plans. Please follow the link for additional information -

Aetna Dental Direct | Affordable Dental Plans for Individuals

Does the student insurance plan cover me if I am not on campus?

Yes! The student insurance plan covers you when you are off-campus, traveling, on rotations, and studying abroad. Most importantly, always carry your ID card with you. Before traveling, if you have any questions, please contact HSAC at 888-978-8355 for further assistance.

I graduate in May; when does my coverage terminate?

Your coverage will terminate at the end of the policy term, which is June 30th, following your graduation. To request a Certificate of Coverage, please go to www.aetnastudenthealth.com log in to your account to access your certificate.

Can I enroll my dependents in the student insurance plan?

No, in an effort to keep premium lower for all students, the University of Pikeville Student Insurance plan does not offer dependent coverage.

If I remain enrolled in the student health insurance plan, can I opt-out of the plan at the start of the spring term?

Yes, if you enroll in the student insurance plan for the Fall Semester, you may waive for the Spring Term. You will receive notification when the Spring Open Enrollment/Waiver period opens.

What happens to my student health insurance coverage if I am no longer enrolled (i.e., withdrawal, LOA, suspension, or dismissal)?

Except in the case of medical withdrawal due to Sickness or Injury, any student withdrawing from school during the first 31 days of the period for which coverage is purchased will not be covered under the student health insurance policy. A full refund of Premium will be made, minus the cost of any claim paid by Aetna Student Health. Students withdrawing after such 31 days will remain covered under the student health insurance policy for the term purchased, and no refund will be allowed.

I am 25 and on a parent's health insurance plan. I will turn 26 during this academic year. Can I still waive out of the plan for part of the year?

Students who are currently covered under the health plan of a parent but who will age out of their coverage after the waiver deadline period may use their current coverage to waive out of the student health insurance plan. Approximately 30-45 days before the student's 26th birthday, our insurance verifier, HSAC, will reach out to students in this situation to determine if they wish to enroll in the student health insurance plan (at a prorated rate) or submit proof of coverage from another health insurance provider.

If a student wishes to waive with coverage from another carrier, the coverage must meet all requirements set forth by UPike and must be submitted to HSAC for verification within 30 days of termination of existing coverage. New coverage must be effective within 24 hours of your previous health insurance coverage.

I waived out of the student health insurance plan at the start of the academic year, but now I am losing my coverage. Can I enroll in the student health insurance plan later in the year? Will the Premium be prorated based on my coverage dates?

If you waived out of the student health insurance plan but lost your health insurance coverage due to an involuntary loss of coverage (i.e., aging out of your parent's plan, loss of employment, divorce, etc.), you may enroll in the student health insurance plan. If you would like to enroll, please contact Health Sciences Assurance Consulting (HSAC) directly at upike@hsac.com. In your e-mail, include your student ID number, the reason for loss of coverage, and dates of coverage required. HSAC will respond with the prorated cost of coverage based on your coverage dates.