FAQs

ID cards are usually available 5-7 business days after your eligibility is confirmed.

• Go to Get your ID card | Aetna Student Health
• Enter "Morehouse SOM" in the "Find your school" field.
• On the next page, enter the requested information to access a copy of your ID card. Aetna will email you a digital copy of the ID card to an email address of your choice. Please note that you will enter your university email address to access the ID card, but you can still email the digital copy to a different email address, if needed. Your MSM student ID should begin with "M000".

To set up your account:

• Go to www.aetnastudenthealth.com
• On the top right of the website, click on the link for "Member Log-In."
• Click on the "Create an Account" button at the top of the page and enter the requested information on the next page to complete your registration. You will be redirected to your member website.

To find a preferred provider:

• Go to Provider Search - Home | Aetna
• Enter your zip code in the location field to search as a guest, or log in to search as a member (Click on "Login to Secure Site" if you have already set up your account or select "Register Now" to create your account)
• For Medical: Choose "Open Choice PPO" under Student Medical Plans
• For Dental: Choose "Aetna PPO Dental" under Dental Plans
• For Vision: Choose "Aetna Vision℠ Preferred" under Vision Plans
• You will then be able to search for Providers by name, facility, specialty, procedure, etc.

To find a participating pharmacy:

• Go to Find a pharmacy | Aetna Student Health and select the "Find a Pharmacy" option from this page
• For the most accurate results, you may log in to search for pharmacies. You may still search as a guest for a Pharmacy by type (specialty, mail order, etc), name, and location.
• For a retail pharmacy: please select "Aetna National Pharmacy Network"
• For a specialty pharmacy: please select "Aetna Specialty Pharmacy Network"
• For mail orders: you will be redirected to log in to your Aetna account for ordering prescriptions

Follow these steps:

• Go to www.aetnastudenthealth.com
• You may view additional plan information by accessing the "Member Resources" tab in the top purple ribbon. Resources include additional policy documentation, health services information, helpful videos explaining insurance basics, and much more
• When searching through Plan Documentation, please select your university and the correct policy year

Yes, the MSM policy contains access to both Dental and Vision benefits. Enrollment in the MSM Dental and Vision policies are included with the Medical plan and cannot be separated. Please see the Plan Info & Details page for more details.

Yes! The student insurance plan covers you when you are off-campus, traveling, on rotations, and studying abroad. Most importantly, always carry your ID card with you. Before traveling, if you have any questions, please contact HSAC at 888-978-8355 for further assistance.

Your coverage will terminate at the end of the policy term, which is June 30th, following your graduation. To request a Certificate of Coverage, please go to www.aetnastudenthealth.com. You will need to log in to your account to access your certificate.

Yes. Please see Plan Info & Details for more information. Premiums for dependent coverage will be assessed to your MSM student account.

Yes. The MSM student insurance plan offers a mid-year open enrollment and waiver period from December 15 - January 15. If you are enrolled in your own insurance policy that meets all requirements for waiving, you may submit a waiver request to opt-out of the MSM policy at that time.

All waiver requests must be submitted during the appropriate open enrollment/waiver period, and late submissions will not be accepted.

Except in the case of medical withdrawal due to Sickness or Injury, any student withdrawing from school during the first 31 days of the period for which coverage is purchased will not be covered under the student health insurance policy. A full refund of Premium will be made, minus the cost of any claim paid by Aetna Student Health. Students withdrawing after such 31 days will remain covered under the student health insurance policy for the term purchased, and no refund will be allowed.

Students who are currently covered under the health plan of a parent but who will age out of their coverage after the waiver deadline period may use their current coverage to waive out of the student health insurance plan. Approximately 30-45 days before the student's 26th birthday, our insurance verifier, HSAC, will reach out to students in this situation to determine if they wish to enroll in the student health insurance plan (at a prorated rate) or submit proof of coverage from another health insurance provider.

If a student wishes to waive with coverage from another carrier, the coverage must meet all requirements set forth by MSM and must be submitted to HSAC for verification within 14 days of termination of existing coverage. New coverage must be effective within 24 hours of your previous health insurance coverage.

If you waived out of the student health insurance plan but lost your health insurance coverage due to an involuntary loss of coverage (i.e., aging out of your parent's plan, loss of employment, divorce, etc.), you may enroll in the student health insurance plan. If you would like to enroll, please contact Health Sciences Assurance Consulting, Inc (HSAC) directly at msm@hsac.com. In your e-mail, include your student ID number, the reason for loss of coverage, and the date your coverage is expected to start on the MSM plan. HSAC can offer a pro-rate estimate if requested.