FAQs

How do I obtain my ID Card?

ID cards are usually available 5-7 business days after you receive your enrollment confirmation email from HSAC.

Go to Get your ID card | Aetna Student Health
Enter "Arkansas College of Health Education" in the "Find your school" field.
On the next page, enter the requested information and Aetna will email you a digital copy of the ID card to your requested email address. Please note that you will enter your university email address to access the ID card, but you can still email the digital copy to a different email address, if needed.

How do I set up my account at Aetna Student Health?

To set up your account:

Go to www.aetnastudenthealth.com
On the top right of the website, click on the link for "Member Log-In."
Click on the "Create an Account" button at the top of the page and enter the requested information on the next page to complete your registration. You will be redirected to your member website.

How do I find a Preferred Provider or Participating Pharmacy?

To find a preferred provider:

Go to Provider Search - Home | Aetna
Enter your zip code in the location field to search as a guest, or log in to search as a member (Click on "Login to Secure Site" if you have already set up your account or select "Register Now" to create your account)
For Medical: Choose "Open Choice PPO" under Student Medical Plans
For Dental: Choose "Aetna PPO Dental" under Dental Plans
For Vision: Choose "Aetna Vision℠ Preferred" under Vision Plans
You will then be able to search for Providers by name, facility, specialty, procedure, etc.

To find a participating pharmacy:

Go to Find a pharmacy | Aetna Student Health and select the "Find a Pharmacy" option from this page
For the most accurate results, you may log in to search for pharmacies. You may still search as a guest for a Pharmacy by type (specialty, mail order, etc), name, and location.
For a retail pharmacy: please select "Aetna National Pharmacy Network"
For a specialty pharmacy: please select "Aetna Specialty Pharmacy Network"
For mail orders: you will be redirected to log in to your Aetna account for ordering prescriptions

How do I find more details about the student plan not covered under the Summary of Benefits?

Follow these steps:

Go to www.aetnastudenthealth.com
You may view additional plan information by accessing the "Member Resources" tab in the top purple ribbon. Resources include additional policy documentation, health services information, helpful videos explaining insurance basics, and much more
When searching through Plan Documentation, please select your university and the correct policy year

Does my plan include Dental and/or Vision Benefits?

No, the ACHE student insurance plan does not offer dental and vision insurance. Aetna Student Health offers voluntary individual dental and visions plans. Please follow the link for additional information -

Aetna Dental Direct | Affordable Dental Plans for Individuals

Does the student insurance plan cover me if I am not on campus?

Yes! The student insurance plan covers you when you are off-campus, traveling, on rotations, and studying abroad. Most importantly, always carry your ID card with you. Before traveling, if you have any questions, please contact HSAC at 888-978-8355 for further assistance.

I graduate in May; when does my coverage terminate?

Your coverage will terminate at the end of the policy term, which is June 30th, following your graduation. To request a Certificate of Coverage, please go to www.aetnastudenthealth.com log in to your account to access your certificate.

Can I enroll my dependents in the student insurance plan?

No. To keep the premium reasonable for all students, the ACHE student insurance plan does not offer dependent coverage.

If I remain enrolled in the student health insurance plan, can I opt-out of the plan at the start of the spring term?

Yes, if you obtain other insurance coverage that meets all requirements set forth by ACHE, you may submit a waiver request for the Spring Semester.

What happens to my student health insurance coverage if I am no longer enrolled (i.e., withdrawal, LOA, suspension, or dismissal)?

Except in the case of medical withdrawal due to Sickness or Injury, any student withdrawing from school during the first 31 days of the period for which coverage is purchased will not be covered under the student health insurance policy. A full refund of Premium will be made, minus the cost of any claim paid by Aetna Student Health. Students withdrawing after such 31 days will remain covered under the student health insurance policy for the term purchased, and no refund will be allowed.

I am 25 and on a parent's health insurance plan. I will turn 26 during this academic year. Can I still waive out of the plan for part of the year?

Students who are currently covered under the health plan of a parent but who will age out of their coverage after the waiver deadline period may use their current coverage to waive out of the student health insurance plan. Approximately 30-45 days before the student's 26th birthday, our insurance verifier, HSAC, will reach out to students in this situation to determine if they wish to enroll in the student health insurance plan (at a prorated rate) or submit proof of coverage from another health insurance provider.

If a student wishes to waive with coverage from another carrier, the coverage must meet all requirements set forth by ACHE and must be submitted to HSAC for verification within 30 days of termination of existing coverage. New coverage must be effective within 24 hours of your previous health insurance coverage.

I waived out of the student health insurance plan at the start of the academic year, but now I am losing my coverage. Can I enroll in the student health insurance plan later in the year? Will the Premium be prorated based on my coverage dates?

If you waived out of the student health insurance plan but lost your health insurance coverage due to an involuntary loss of coverage (i.e., aging out of your parent's plan, loss of employment, divorce, etc.), you may enroll in the student health insurance plan. If you would like to enroll, please contact Health Sciences Assurance Consulting, Inc (HSAC) directly at ache@hsac.com. In your e-mail, include your student ID number, the reason for loss of coverage, and the date your coverage is expected to start on the ACHE plan. HSAC can offer a pro-rate estimate if requested.