FAQs

To access your ID card, please follow these steps:

1. Visit the Aetna Student Health website: https://www.aetnastudenthealth.com/en/get-id-card.html.
2. Select your school from the list.
3. Click on “Get your ID Card”.
4. Enter the following information:

• Student ID Number
• Date of Birth
• Email Address

5.Click “Submit”, and a PDF of your ID card will be emailed to you.

To set up your account:

Register with Aetna: Once you have obtained your ID card, we recommend registering on Aetna’s website to manage your benefits. To register:

1. Go to www.aetnastudenthealth.com.
2. Click "Member Log-In" in the top right corner of the page.
3. Scroll down to “New Members” and select “Create Account”.
4. Enter your Aetna Member ID (found on your ID card, starting with a W), First Name, Last Name, and Date of Birth.
5. After registration, you will be redirected to your personal account page.

To find a preferred provider:

• Go to www.aetnastudenthealth.com
• Select "Orlando College of Osteopathic Medicine" in the purple "Get Started" block, then click view your school.
• On the OCOM page, select "Find a doctor, hospital, or pharmacy".
• Click on "Go to Provider Search".
• Click on "Login to Secure Site" if you have already set up your account, or "Register Now" to create your account.
• You will then be able to search for Providers.

Follow these steps:

• Go to www.aetnastudenthealth.com
• Select "Orlando College of Osteopathic Medicine" in the purple "Get Started" block, then click view your school.
• On the OCOM page, select "View your insurance plan details".
• Scroll to the bottom of the page for "Plan Documents and Benefits".

No, the student plan does not include Dental and Vision coverage, but you may purchase individual plans. Please see the link for individual dental and vision insurance under Resources & Links.

Yes! The student insurance plan covers you when you are off-campus, traveling, on rotations, and studying abroad. Most importantly, always carry your ID card with you. Before traveling, if you have any questions, please contact HSAC|OneDigital at 888-978-8355 for further assistance.

Your coverage will terminate at the end of the policy term, which is June 30th, following your graduation. To request a Certificate of Coverage, please go to www.aetnastudenthealth.com log in to your account to access your certificate.

No, the student plan does not offer coverage for dependents.

No, once enrolled in the OCOM student insurance plan you will remain enrolled for the entire policy term.

Except in the case of medical withdrawal due to Sickness or Injury, any student withdrawing from school during the first 31 days of the period for which coverage is purchased will not be covered under the student health insurance policy. A full refund of Premium will be made, minus the cost of any claim paid by Aetna Student Health. Students withdrawing after such 31 days will remain covered under the student health insurance policy for the term purchased, and no refund will be allowed.

Students who are currently covered under the health plan of a parent but who will age out of their coverage after the waiver deadline period may use their current coverage to waive out of the student health insurance plan. Approximately 30-45 days before the student's 26th birthday, our insurance verifier, HSAC|OneDigital, will reach out to students in this situation to determine if they wish to enroll in the student health insurance plan (at a prorated rate) or submit proof of coverage from another health insurance provider.

If a student wishes to waive with coverage from another carrier, the coverage must meet all requirements set forth by OCOM and must be submitted to HSAC|OneDigital for verification within 30 days of termination of existing coverage. New coverage must be effective within 24 hours of your previous health insurance coverage.

Although you have up to 30 days following a qualifying event to obtain new health insurance coverage, OCOM policy requires that you maintain continuous coverage. If your current coverage is found to be inactive, you must submit proof of active coverage within two (2) weeks that meets OCOM requirements. To avoid a lapse in coverage, your new insurance policy must become effective no later than 24 hours after your previous health insurance coverage ends.

If you waived out of the student health insurance plan but lost your health insurance coverage due to an involuntary loss of coverage (i.e., aging out of your parent's plan, loss of employment, divorce, etc.), you may enroll in the student health insurance plan. If you would like to enroll, please contact HSAC|OneDigital directly at ocom@hsac.com. In your e-mail, include your student ID number, the reason for loss of coverage, and dates of coverage required. HSAC|OneDigital will respond with the prorated cost of coverage based on your coverage dates.