FREQUENTLY ASKED QUESTIONS

 

How do I obtain my ID Card?

ID cards are usually available 5-7 business days after your eligibility is confirmed.

·        Go to  www.aetnastudenthealth.com

·        Go to the Purple Get Started block, select CHSU then click view your school.

·        On the CHSU Page, Select Get your ID card

·        Complete the form with your CHSU Student ID 

How do I set up my account at Aetna Student Health?

·        Go to www.aetnastudenthealth.com

·        On the top right of the website, click on the link for "Aetna Member Website."

·        Click on the blue Register or login button

How do I find a Preferred Provider or Participating Pharmacy?

·        Go to www.aetnastudenthealth.com 

·        Select CHSU in the Purple Get Started block, then click view your school.

·        On the CHSU Page, Select Find a doctor, hospital, or pharmacy

·        Click on Go to Provider Search

·        Click on Login to Secure Site if you have set your account up or Register Now to complete your account setup

·        You will then be able to Search for Providers

How do I find more details about the student plan not covered under the Summary of Benefits?

·        Go to www.aetnastudenthealth.com 

·        Select CHSU in the Purple Get Started block, then click view your school.

·        On the CHSU Page, Select View your insurance plan details

·        Scroll to the bottom of the page for Plan Documents and Benefits

 

Does my plan include Dental and/or Vision Benefits?

  • The student health insurance plan does not include Dental and/or Vision Insurance in an effort to keep the cost of premium lower.  The student health insurance plan does cover benefits for accident or injury for dental and vision.  Please refer to the Plan Certificate or contact HSAC for questions.

Does the student insurance plan cover me if I am not on campus?

·        Yes! The student insurance plan covers you when you are off-campus, traveling, on rotations, and studying abroad.

·        Most importantly, always carry your ID card with you.

·        Before traveling, if you have any questions, please contact HSAC at 888-978-8355 for further assistance.

I graduate in May, when does my coverage terminate?

  • Your coverage will terminate at the end of the policy term which on July 31st following your graduation. 
  •  To request a Certificate of Coverage, please go to www.aetnastudenthealth.com  log in to your account to access your certificate.

If I remain enrolled in the student health insurance plan, can I opt out of the plan at the start of the spring term?

No, the student health insurance plan is sold as an academic year plan. Even though your student account will be charged half of the premium in fall and the other half in spring, you cannot waive out of the student health insurance plan after the first 30 days of the plan’s enrollment period has passed.


What happens to my student health insurance coverage if I am no longer enrolled (i.e. withdrawal, LOA, suspension or dismissal)?

Except in the case of medical withdrawal due to Sickness or Injury, any student withdrawing from school during the first 31 days of the period for which coverage is purchased will not be covered under the student health insurance policy, and a full refund of Premium will be made, minus the cost of any claim paid by UHCSR. Students withdrawing after such 31 days will remain covered under the student health insurance policy for the term purchased, and no refund will be allowed.


I am 25 and on a parent’s health insurance plan. I will turn 26 in January. Can I still waive out of the plan for part of the year?

Students who are currently covered under the health plan of a parent, but who will age-out of their coverage after the waiver deadline period, may use their current coverage to waive out of the student health insurance plan. Approximately 30-45 days prior to the student’s 26th birthday, our insurance verifier, HSAC, will reach out to students in this situation to determine if they wish to enroll in the student health insurance plan (at a prorated rate) or submit proof of coverage from another health insurance provider. If a student wishes to waive with coverage from another carrier, the coverage must meet the University’s minimum coverage requirements and must be submitted to HSAC for verification within 30 days of termination of existing coverage.  New coverage must be effective within 24 hours of your previous health insurance coverage.

I waived out of the student health insurance plan at the start of the academic year, but now I am losing my current coverage.  Can I enroll in the student health insurance plan later in the year? Will the premium be prorated based on my coverage dates?

If you waived out of the student health insurance plan but lost your health insurance coverage due to an involuntary loss of coverage (i.e. aging out of your parent’s plan, loss of employment, divorce, etc.), you may enroll in the student health insurance plan. If you would like to enroll, please contact Health Sciences Assurance Consulting (HSAC) directly at atstill@hsac.com. In your e-mail, include your student ID number, reason for loss of coverage, and dates of coverage required. HSAC will respond with the prorated cost of coverage based on your coverage dates.